Support

Something not working, or a question about the app? Email support@whiskerhood.app and we will get back to you. You can also use 🐞 Report a problem in the app under Account settings.

Common questions

How do I check in with a street cat?

Walk to the cat, tap it on the map and press 📍 check in. Your phone checks you are nearby. Check-ins unlock a couple of days after you join, once you reach level 3.

Why can't I log a meal or a health check?

Meals, water and health checks only count in person. Check in with the cat first; then you have 12 hours to log them.

How do I move my cats to a new phone?

Save your account with your email or Google under Account settings. On your new phone, sign in the same way and your cats come back.

Can people see where I live?

No. Home cats only show at a rough area of about 2 km, and you choose who can see them. You can remove a cat from the map at any time in the World under Privacy.

I found a hurt or sick cat. What should I do?

Contact a vet or local rescue group first. Then log a health check on the cat so neighbours who follow it are alerted.

Someone is posting something harmful.

Use Report on the cat, post or comment, or block the person. Reports marked "may be in danger" hide a cat's spot straight away while we take a look.

How do I delete my account?

See Delete your account.

Shelters, rescues and TNR groups

We would love to work with you. Email hello@whiskerhood.app.